Warranty, Exchange and Returns

PLEASE NOTE : We cannot process any items returned unless you have contacted us beforehand.

STORE CREDIT, EXCHANGES & REFUNDS

Buying stuff online can be tricky. It can be hard to get the right size or know what products look like before seeing them in person. We’re here to help so if you’re unsure please get in touch with our friendly team before you make an order. If you choose incorrectly, we will happily sort out a store credit or exchange within 30 days of your original purchase. We can only exchange or provide store credit for products returned within this period in new, unused condition including all original tags, parts and components. For returned products that were purchased on sale or have gone on sale since your purchase, store credit will be provided for the sale price of that item.

Refunds are available for items returned within 14 days of your original purchase. We will only provide refunds for products returned within this period that are in new, unused condition including all original tags, parts and components. If your order was eligible for free delivery, we will deduct the cost of shipping it from your refund.

  • Freight costs for return and re-delivery of all goods is to be met by the customer. If you bundle an exchange with a new order over $100 we will cover the cost of re-delivery.
  • Returned products must be appropriately packaged for return shipping. Please do not use retail packaging for shipping.
  • We advise all returns should be registered and insured as Aussie Cat Hammocks is not responsible for damage or loss of any returned goods.
  • The form below must be completed with proof of purchase for any refunds, exchanges or store credits to be processed. Once submitted we will be in touch with what to do next. Do not just send your items back without completing the form and receiving confirmation
  • Shipping costs associated with your original order are not eligible for refund.
  • Restocking fees may apply. This will be deducted from your refund or store credit.
  • We do not provide cash refunds.

WHAT IF I HAVE USED MY PRODUCT?

Unfortunately, Aussie Cat Hammocks are unable to accept returns for any items that have been used.  

    WARRANTY INFORMATION

    It is important that you register your warranty with us within 14 days of purchase.  You can do so by completing the form located here.  Our products carry a 12 month warranty from the date of purchase.  If you have a faulty product,  please contact us and we will contact you to sort out your claim. Please be as detailed as possible in your description of what has happened and include all photos to support your claim.  Once approved, freight costs of replaced or repaired products under warranty will be covered by us. If you have had to ship your product back to us we will reimburse you for standard delivery cost of returning that item. In many cases, warranties can be approved without needing to return the product.